Terms of service

Terms of Service

Last updated: 06/01/2026

Welcome to COCORAU (the “Site”), operated by Cocorau (“we”, “us”, or “our”). These Terms of Service (“Terms”) govern your use of our website, cocorau.com, and any related services (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

1. Store information

Store name: Cocorau
Website: https://cocorau.com
Email: takebite@coccorau.com

2. Eligibility

By using our Services, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this Site.

You may not use our Services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction.

3. Products and services

We offer adaptogenic wellness powders. All descriptions of products, pricing, and availability are subject to change at any time without notice.

We reserve the right to discontinue any product at any time. Any offer for any product or service made on this Site is void where prohibited.

4. Orders and payment

When you place an order on our Site, you agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse any order you place with us.

We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we change or cancel an order, we may attempt to notify you by contacting the email and/or billing address or phone number provided at the time the order was made.

Payment must be made at the time of order using one of the payment methods accepted at checkout. All prices are displayed in US Dollar and are subject to change without notice.

5. Shipping and delivery

Shipping and delivery terms, including available options, costs, and estimated delivery times, are described in our Shipping Policy. By placing an order, you agree to those terms.

We are not responsible for delays, losses, or damages that occur after an order has been handed to the carrier, except as required by applicable law.

6. Returns, refunds, and cancellations

Our Return and Refund Policy explains how returns, exchanges, and refunds are handled. Please review it before making a purchase.

  • Certain items may be final sale and not eligible for return.
  • Products must be returned in their original condition, unused and in original packaging, unless otherwise stated.

Order changes or cancellations may only be possible before your order is processed or shipped. Please contact us as soon as possible at takebite@cocorau.com for assistance.

7. Accuracy of information

We are not responsible if information made available on this Site is not accurate, complete, or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions.

You agree that it is your responsibility to monitor changes to our Site.

8. Intellectual property

All content on this Site, including text, graphics, logos, images, and software, is the property of Cocorau or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without our express written permission.

9. Prohibited uses

In addition to other prohibitions set forth in the Terms, you are prohibited from using the Site or its content:

  1. For any unlawful purpose.
  2. To solicit others to perform or participate in any unlawful acts.
  3. To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
  4. To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
  5. To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate.
  6. To submit false or misleading information.
  7. To upload or transmit viruses or any other malicious code.
  8. To collect or track the personal information of others without consent.
  9. To spam, phish, pharm, pretext, spider, crawl, or scrape.
  10. For any obscene or immoral purpose.
  11. To interfere with or circumvent the security features of the Services.

We reserve the right to terminate your use of the Services for violating any of the prohibited uses.

10. Third‑party services and links

Our store is hosted on Shopify Inc. They provide us with the online e‑commerce platform that allows us to sell our products and services.

Certain content, products, and services available via our Services may include materials from third parties. Third‑party links on this Site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability for third‑party materials or websites.

11. Personal information and privacy

Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

12. Disclaimer of warranties

We do not guarantee, represent, or warrant that your use of our Services will be uninterrupted, timely, secure, or error‑free.

You agree that from time to time we may remove the Services for indefinite periods of time or cancel the Services at any time, without notice to you.

The Services and all products delivered to you through the Services are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non‑infringement.

13. Limitation of liability

To the fullest extent permitted by law, Cocorau, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors will not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Services or any products procured using the Services.

In any case, our total liability to you for all damages, losses, and causes of action shall not exceed the total amount paid by you to us in the three (3) months preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so some of the above limitations may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless Cocorau and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

15. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

16. Termination

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our Site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.

17. Changes to these Terms

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes on this page. It is your responsibility to check this page periodically for changes.

Your continued use of or access to the Site or the Services following the posting of any changes constitutes acceptance of those changes.

18. Governing law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New York, Ulster County, United States, without regard to its conflict of law provisions.

19. Contact information

Questions about the Terms of Service should be sent to us at:

COCORAU
Email: takebite@cocorau.com
Howland Avenue, Kingston, NY 12401