Shipping policy

Shipping Delays and Lost Packages

1. Carrier delays
   We are not responsible for delays caused by the shipping carrier, weather, or other factors beyond our control. However, we will do our best to assist you in tracking your order.

2. Lost packages
   If your tracking information shows that your package was delivered but you cannot locate it, please contact the carrier first. If you still cannot locate your package, contact us at takebite@cocorau.com and we will work with you and the carrier to investigate.